Rescheduling
We’re here to support your busy, busy life, so you can reschedule your financial planning session any time, as long as it’s more than 24 hours in advance from the scheduled date of your session.
If you need to reschedule your session, please contact us at moneyhelp@ellevest.com.
What if I need to reschedule within 24 hours?
If you need to reschedule your 1:1 session within 24 hours of the scheduled time you will forfeit your 1:1 financial planning session opportunity and we will not be able to offer a refund. We reserve the right to make exceptions to this policy as needed.
Cancellations + Refunds
We get it — things happen, schedules change. If you’d like to cancel your 1:1 session purchase more than 24 hours ahead of the scheduled session date, we’ll refund you 100% of the total session price. Once your refund is processed, you can expect to receive it within 7 business days. To cancel your purchase and request a refund, please contact moneyhelp@ellevest.com.
If you need to cancel your 1:1 session within 24 hours of the scheduled time you will forfeit your 1:1 financial planning session opportunity and we will not be able to offer a refund. We reserve the right to make exceptions to this policy as needed.
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