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  1. Frequently Asked Questions | Ellevest
  2. Your Membership Account

Your Membership Account

Membership plans, billing, and account setup.

Membership Plans and Billing

  • What are advisor fees?
  • How do I know what Ellevest membership plan I’m on?
  • How do I upgrade or downgrade my Ellevest membership?
  • How do I apply a promo code?
  • Can I pay for my subscription annually?
  • When will I be charged for my membership?
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Profile and Account Settings

  • How can I reactivate my membership?
  • Can I have a joint account with my partner/spouse/family member?
  • How do I change my password?
  • What is Two-Factor Authentication?
  • How do you use my personal information?
  • How do I update my personal information on my Ellevest account?
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Your External Bank Account

  • What are the requirements for linked external bank accounts?
  • Why do you need my bank info and SSN?
  • How do I add a linked bank account?
  • How do I change my bank link?
  • What routing number do I pick to link my bank account?
  • What if I can’t find my Test Deposits?  
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Frequently Asked Questions | Ellevest