Why is my account locked?

Your security is our primary concern, so we take every measure to verify that you are you! If we ask you for personal documents, don’t worry, we’re just making sure we’re opening an account for the right person and using extra security measures to validate the information you have provided. A few documents that may be requested by our team when your account is locked include:

• Images of your driver's license or other valid government
• A selfie
• Bank statements
• SSN verification

Please contact the Client Support team so we can review your account and let you know what additional documentation may be needed. Our team will supply you with a secure link to safely upload your requested documents.

Please note that we take our obligation to keep the information that you have entered very seriously and we are required to protect the non-public personal information that you have provided to us: you can see this detailed in our Privacy Policy and Security Policy.