To secure your Ellevest account, we require two-factor authentication for the following actions:
- Withdrawing funds
- Changing login information (email or password)
- Changing your linked bank account
Before you can complete any of these actions, we’ll send a verification text message code to your mobile number on file. Once you've successfully entered the code, you’ll be able to go ahead and complete what you set out to do.
If you’re having an issue using two-factor authentication, let us know - we’re here to help.